iP.1 develops customized tool for the Police for employee dialogue

Police – a varied and interesting job where you feel that you are making an important contribution to society, but which can also be tough and stressful. An important part of ensuring that the staff is in focus at the Police and that they are supported in their professional role and development is the employee dialogues. These obviously take place individually, but part of creating a broad picture of the situation within the operation is also working with employee surveys.

"This is done, among other things, through employee surveys that are sent out twice a year," says Oscar Svantesson, Skövde municipal police, Skaraborg police area. We use these to create a broad picture of the situation, which in turn becomes a basis for continued development.

To create, send out and compile these surveys, the Police uses iP,1. The Police is now involved in exciting development work with iP,1, in which the University of Skövde is also involved. The aim is to develop an ongoing survey for sending out twice a month.

-To get a good response rate and responses that are of good quality, it is important to find a way to do it that is perceived as easy for recipients to understand and easy to respond to, says Leif Alvarsson, CEO of iP,1.

We have long experience within iP,1 that SMS surveys give a high response rate. Now, not only the medium itself is important, but of course also how questions are asked and possible answer options are formulated. The way the interface looks also affects and limiting the number of questions. All so that it feels easy and quick to respond.

Now, not only is the data collection itself and a high response rate important, but also how the results can be compiled and presented.

-I feel that iP.1 is a very good partner in this project. We have a good dialogue where they have extensive experience in contributing to how we can design interfaces and ask questions in a way that allows us to get a good response rate and also reports of good quality as output, says Oscar.

-It is an extremely exciting collaboration where we have a good discussion on how the answers should be broken down into reports in a way that makes it easily accessible for both management and employees. Not least of all, it is important to have good data for further measures, says Oscar. - iP.1 is now developing a completely new software specifically to make reports and data even better and adapted to the Police's requirements, says Leif Alvarsson. We know from experience the great advantage of working with surveys via SMS. This is a project that is under development and will make our tools for collecting and processing information via SMS even better.